Organizational behavior chapter 9 multiple choice questions

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Multiple Choice Quiz
1
The extent to which a team achieves its objectives, achieves the needs and objectives of its members, and sustains itself over time is:
A) quality analysis.
B) quality control.
C) team effectiveness.
D) production control.
E) human resource planning.
2
Which of these is a formal temporary team that is organized for a limited time to complete a specific task?
A) Informal group
B) Production team
C) Commuter team
D) Task force
E) Friendship group
3
Under the right conditions, and compared to employees working alone, teams:
A) make better decisions.
B) develop better products and services.
C) create a more energized workforce.
D) all of the above.
E) ‘a’ and ‘b’ only.
4
Which of these is NOT an element in the organizational and team environment that influences team effectiveness?
A) Reward systems
B) Physical space
C) Communication systems
D) Team cohesiveness
E) Organizational leadership
5
Levels of task interdependence include all of the following, EXCEPT:
A) reciprocal interdependence.
B) sequential interdependence.
C) pooled interdependence.
D) developmental interdependence.
E) Actually, all of the options are levels of task interdependence.
6
The highest level of task interdependence in which work output is exchanged back and forth among individuals is:
A) pooled interdependence.
B) informal interdependence.
C) reciprocal interdependence.
D) sequential interdependence.
E) none of the above.
7
The characteristics of a homogeneous team include the following, EXCEPT:
A) common technical expertise.
B) diverse experiences.
C) similar demographics.
D) shared ethnicity.
E) common values.
8
Homogeneous teams tend to make more effective than heterogeneous teams:
A) in situations where the tasks require a high degree of co-operation and co-ordination.
B) on complex projects and tasks requiring innovative solutions.
C) when the team needs to gain support from a variety of diverse groups in the organization.
D) when the team requires a broad base of knowledge, experience, and perspectives.
E) under all of these conditions.
9
Which stage of the team development model is marked by interpersonal conflict as members compete for various roles in the team?
A) Adjourning
B) Forming
C) Storming
D) Performing
E) Norming
10
Stages of team development include:
A) performing.
B) storming.
C) forming.
D) norming.
E) all of the above.
11
The informal rules and expectations that groups establish to regulate the behaviour of their members are called:
A) norms.
B) roles.
C) cohesiveness.
D) interdependence.
E) composition.
12
Which of the following statements about team norms is FALSE?
A) Norms develop as soon as teams form.
B) Over time, norms become more specific.
C) Norms form as team members discover behaviours that help them function more effectively.
D) Team members will only conform to prevailing norms if they receive direct reinforcement or punishment.
E) Norms are directly influenced through praise from high-status team members.
13
The degree of attraction people feel toward the team and their motivation to remain members is called:
A) social loafing.
B) team roles.
C) task interdependence.
D) team cohesiveness.
E) team composition.
14
Shaper, specialist, and implementer are:
A) ways that people engage in social loafing.
B) types of team roles.
C) ways to weaken team cohesiveness.
D) the first three stages of team development.
E) three of the main team building strategies.
15
Which of these factors is NOT identified in the textbook as an influence on team cohesiveness?
A) Member similarity
B) Team size
C) Team success
D) Member interaction
E) Forming coalitions
16
Team cohesiveness tends to be strengthened by:
A) ensuring that the team has at least 25 members at all times.
B) making it relatively easy to become a team member.
C) facing external competition or a valued objective that is challenging.
D) ensuring that team members have independent tasks from other team members.
E) Ensuring that both ‘b’ and ‘d’ exist.
17
The extent that cohesiveness results in higher team performance depends on:
A) whether the team is small enough.
B) the extent to which the team is heterogeneous.
C) the extent that team norms are consistent with organizational goals.
D) the ease of entry into the group.
E) All of these.
18
Which of the following statements about process losses is TRUE?
A) Process losses are the amount of money a company loses when a team is adjourned.
B) Process losses occur when team members lose equipment.
C) Process losses occur when a member quits the team.
D) The process loss problem becomes apparent when adding new members to the team.
E) Process losses occur when a process is changed.
19
Which of the following refers to the situation in which people perform at a lower level when working in groups than when working alone?
A) social loafing.
B) team development.
C) team building.
D) personal loafing.
E) team cohesiveness.

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