**Need 300 words each with 3 references each for 5,6,7.
5) How would one define business intelligence (BI)? Identify and briefly discuss a real-world application of BI?
6) KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
7) Provide a real-world example or describe a hypothetical situation in which a legitimate organization used spam in an effective and nonintrusive manner to promote a product or service.
***Need 16 slides and 10 references***
Topic : Disaster recovery planning
Include a cover slide, introduction slide at the beginning of the presentation and a conclusion slide at the end of the presentation, and a reference slide using APA format at the end of the presentation.
Number all slides beginning with the cover slide as page 1
Include a minimum of 16 slides which will include the cover and reference slides
Include at least one figure or one table in the presentation and format in APA style
Utilize 10 references from scholarly sources…do NOT use Wikipedia (one source can be the textbook)