Conflict and Communication Kim WOODS ONLY

Case Study: Listen and Understand

Select One of the Following:

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  1. Midwest Hospital
  2. The Audit Team I

For this writing assignment, you will select one of the factual case studies from the list above and you will write a 2-3-page conflict assessment that you will present as a case study.:

In your case study, please make sure to address the following :

  1. For each case you have selected analyze the following:
    • The role of listening
    • Organization or impacts associated with listening
    • Identify any listening deficits
    • How could listening skills be improved in each situation
    • What hidden meanings exist and what impact does that have in the conversations
  2. Assume that you have been hired as a trainer to facilitate communication in the organization and you will be presenting your findings to the employees in a training session:
    • Indicate what issue seems most important to the organization in terms of listening and understanding
    • What are three listening skills you would emphasize to the individuals and provide them a reason as to the importance
    • Provide an example of how improved listening and communication could assist with outcomes
    • Describe how listening causes interpersonal conflict
    • Give three reasons people don’t listen and provide at least one “solution” to each listening problem

Grading Criteria Assignments Maximum Points
Meets or exceeds established assignment criteria 40
Demonstrates an understanding of lesson concepts 20
Clearly presents well-reasoned ideas and concepts 30
Mechanics, punctuation, sentence structure, spelling, APA formatting. 10
Total 100



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